Vehicle recall

What is a recall?

A vehicle recall is issued when a manufacturer or the NHTSA identifies a defect or condition that may impact the safety or performance of a vehicle. Once a recall is announced, manufacturers inform their authorized dealerships, service centers, and registered vehicle owners so that necessary repairs can be completed at no cost to the owner.

What if my used vehicle from Ontario Auto Ranch Ford has an open recall? 

Some pre-owned vehicles may have unresolved recalls. This occurs because manufacturers communicate directly with authorized dealers and registered vehicle owners regarding recall repairs. Independent dealerships, like Ontario Auto Ranch Ford, may not always be authorized to complete recall repairs. Before finalizing a purchase, our team will review the CarFax report and check for open recalls using the NHTSA Recall Look-Up tool. We strongly encourage all customers to have any outstanding recalls addressed by the appropriate manufacturer-authorized service center as soon as possible.

What is a Ford Customer Satisfaction Program (CSP)? 

Beyond recalls, Ford also provides Customer Satisfaction Programs (CSPs). These programs may extend warranties or upgrade certain vehicle components and are typically limited by time and mileage. You can check if your Ford is eligible for a CSP by clicking the link below.

At Ontario Auto Ranch Ford, your safety is our commitment. If you have any questions or need recall assistance, contact our team today!